布坎南在Entuity的帮助下获得了深度网络可见性

成立于1988年, 布坎南技术 is a technology services corporation that helps its clients successfully navigate the continuing and tremendous shifts in enterprise technology.

包括在布坎南的十大赌博正规老平台是完整的, turnkey IT solutions offering management and monitoring of business IT infrastructure and applications to enterprise organizations in the United States, 加拿大和欧洲.

布坎南’s core principles and beliefs guarantee that its clients always remain at the center of everything it does. 遵守这一承诺, 该公司的管理十大赌博正规老平台组部署了企业网络管理. 在Entuity的帮助下, 布坎南 is now able to deliver the network visibility needed to ensure that its clients’ networks are performing at peak efficiency and availability.

如果您对使用Entuity讨论布坎南托管十大赌博正规老平台感兴趣，请查看 布坎南.com.

一瞥

• 客户信息:私人控股, 250 +员工, 承包商和解决方案架构师, 110+全球客户
• Network Management Software: Entuity Network Management for BMC TrueSight Operations Management
• 其他集成:BMC补救

优先事项#1:客户满意度
布坎南’s mission is to partner with businesses that benefit operationally and financially from the use of its services. Its teams support specific technologies as well as the business processes that keep its clients’ businesses running smoothly.

与他们的基本价值观保持一致, 布坎南雇佣并发展了一支多元化、经验丰富的顾问团队, 工程师和建筑师. This allows 布坎南 to guarantee that all of its strategies and activities are focused on one objective: to serve the best interests of its clients.

主要挑战:能见度有限
保持高标准的客户十大赌博正规老平台，成为客户真正的合作伙伴, 布坎南 was searching for a new network monitoring tool that would provide a more superior view into its clients’ networks. It needed to be a bona fide enterprise-class solution that would deliver fast access to detailed information about network devices and enable 布坎南 to proactively manage its 客户’ networks and fix issues rapidly.

The company’s previous 网络管理工具 was limited in technology and would only allow it to ping a device to determine whether that device was up or down. 这意味着它仅限于该设备供应商提供的信息. 除了, the prior tool did not offer the reporting capabilities needed to validate service levels to its 客户.

据达维·拉文德说, Director Client 十大赌博正规老平台 for 布坎南: “The service value we offer our 客户 is being an extension of their IT team. We allow them to focus on the internal goals of their organization—moving their business forward, 当我们确保他们的系统正常运行，他们的终端用户在线时. 我们需要一个 网络管理工具 that offered a higher level of visibility, allowing us to support our 客户 at the highest level.”

为什么选择Entuity?
The 布坎南 team first heard about Entuity from one of its very large managed services 客户. Part of 布坎南’s role was to support this customer’s Entuity implementation in its network environment. 在Entuity有过直接工作经验, the team eventually decided to evaluate and ultimately implement it for monitoring all of its client networks.

Entuity met the challenge: providing quick accessibility and deep visibility into network devices. 与Entuity, the 布坎南 team now gets streaming information and more detailed operational characteristics that tell them what’s really happening inside the devices it monitors. 它利用这些信息为客户谋取利益, 例如, 显示设备是否有悬而未决的问题, 或者建议他们何时需要升级设备或增加容量级别. Entuity的根本原因能力是布坎南的另一个大好处, offering a better understanding of the “root cause” of issues and pinpointing the exact location for fast resolution.

根据拉文德的说法:“Entuity提供了快速可视性, 问题即将到来或已经发生的快速警报. It helped place us in a more proactive stance with 客户 and gave us more diagnostic capability with the devices. 这有助于我们继续成为客户的优秀合作伙伴.”

企业报告揭示了网络信息
除了提高网络可见性之外, 布坎南团队对Entuity的报告能力非常满意. 事实上，报道和可见性是布坎南最喜欢的功能之一. 为客户提供专业报告是非常必要的, 但是对于之前的工具来说, 据拉文德说, “这是一个具有挑战性的手工过程.”

自安装Entuity以来, the 布坎南 team can report to its 客户 in a much more granular way about what it’s monitoring, 他们在网络上看到的一切都要感谢 网络拓扑映射工具, 网络流量分析，以及设备的位置. 它可以根据客户的十大赌博正规老平台水平协议创建定制的报告, 说明历史和当前数据的SLA度量. 这些特性还带来了简化标准报告数量的额外好处.

该团队还欣赏Entuity报告的自动化方面, 哪一个更系统, 向客户报告的可重复方法. “It’s nice to be able to auto-generate required reports using Entuity instead of having cut and paste,拉文德说。. “It’s allowed us to have a more automated process for sharing valuable information with our 客户.”

“通过声明，Entuity使我们能够对客户采取积极主动的立场, 我们看到这一切正在发生, 这就是我们需要做的，以防止它给你带来麻烦。”
——达维·拉文德 布坎南科技公司客户十大赌博正规老平台部总监

运营效率提升客户满意度
Improving the operational efficiency of 布坎南’s managed services strengthens the company’s reputation as an expert in their industry and a reliable partner to their 客户. It also means the company spends more time satisfying its 客户 and less time managing its network management product. 例如，它不再需要花费数小时来尝试正确生成报告.

新客户的入职部署过程也更加高效. 之前Entuity, there was often a lot of “back and forth” with 客户 about what they needed and when they could get it. 与Entuity, 团队可以非常容易地进入环境并定义和配置客户设备. 持续监测很容易实现和维护, with 布坎南 requiring just one member of staff dedicated to monitoring upwards of ten customer networks.

拉文德说:“现在我们能够更快地让顾客上车. “We can complete the deployment in a much more streamlined manner and have visibility to new devices right away, 以前我们在哪里有更多的人力投入到设备的在线和监控. 企业使这个过程简单得多.”

The Perfect Balance: Delivering Outstanding 十大赌博正规老平台 to 客户 while Maintaining Business Profitability
布坎南’s managed services group was looking for a network management system that would provide the fast, 深入的信息，它需要保证100%的客户满意度. 该公司不仅通过Entuity实现了这一目标, but has also benefited from Entuity’s customizable reports that allows it to tailor information to each client’s needs and automatically generate reports on a regular schedule. 布坎南现在可以快速准确地装载客户设备, 公司为客户提供最佳十大赌博正规老平台的另一种方式是什么.

从商业角度来看, the operational efficiency and automation gained from using Entuity also allows 布坎南 to maintain a stable profit margin. 客户保留, 更快的客户入职, and reducing staff expenses all contribute to a successful organization that is well poised to support its growing customer base in the years to come.

“网络是很多人都不了解的非常困难的领域之一. 当事情发生时，总是会问“是什么导致的”?’ 企业使我们能够采取积极主动的立场与我们的客户 通过声明, 我们看到这一切正在发生, 我们要做的就是不让它给你带来麻烦. Since we started using Entuity, customer satisfaction has definitely increased across the board.”
——达维·拉文德 客户十大赌博正规老平台总监, 布坎南技术

关于Entuity
拥抱数字化世界观, Entuity为不断变化的企业提供数字网络分析. 我们的高度自动化, 统一, 企业级解决方案将深入的网络洞察置于您的指尖, 使IT人员能够专注于战略项目, 并且很容易与主流框架环境集成. Entuity的支持和十大赌博正规老平台团队经常因其快速反应而受到称赞, 网络专业知识和参与特殊活动.